How we work
Most SMEs come to us in one of three states: they know exactly what they need, they have a rough idea, or they're simply tired of drowning in admin and know something has to change. Wherever you start, we work the same way - we build a plan together, prove it works with a live pilot, then keep improving it month by month.
We're builders, not consultants. We don't hand you a strategy deck and disappear. We map your actual workflows, understand where time bleeds out, then our specialist team does the technical work to fix it. You get working tools, not PowerPoints. We test everything with your team, refine based on feedback, and stay close throughout - unlimited calls and clear communication, not quarterly check-ins.
Our Process
1. Discovery
We start by understanding your business. Not surface-level "what do you do" stuff - we dig into where digital tools could genuinely save time or improve outcomes for your team. We look at workflows, software, pain points, and spot opportunities others miss. By the end of discovery, we've agreed on a first high-value use case to tackle together.
2. Kickoff Month
Month one begins once we've received the information and access we need from you. This is where you see what a digital upgrade actually looks like in your business. We deliver Version 1 by the end of the month - a working tool you can use and evaluate. If it's not hitting the mark, you can walk away. If it is, we move into ongoing improvements.
3. Keep Upgrading
If you're happy with V1, we keep building. Depending on your plan (Core, Growth, or Scale), we deliver continuous improvements tracked on a simple backlog. New ideas? Add them to the queue or upgrade for more capacity. We handle the technical complexity - you focus on running your business while it gets smoother every month.
Contact us
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